Customer Service and Cashier Training Courses

These courses are only for those students enrolled in the Customer Service and Cashier Training Program.

CSCT 0100: Assessment and Intake (0 credits)

This course is designed to assist adults with an employment barrier in taking the necessary preparatory steps to enter the full-time CSCT program. The course enables students to make informed decisions about entering the program and assists students to achieve success in the program. This is required course taken by students prior to entrance into other CSCT courses.

CSCT 0110: Introduction to Employability Skills (3 credits)

This course is designed to help students identify the knowledge and skills required for obtaining and keeping employment. Course work will emphasize individual skill assessments, interpersonal communication skills, workplace responsibilities, teamwork skills, safety issues and personal management skills for the workplace.
Prerequisite: Acceptance into the CSCT Program
Corequisites: CSCT 0120, 0130, 0140, 0150
Offered: Fall and/or Winter

CSCT 0120: Customer Service Basics (3 credits)

This course is designed to help students identify the essential elements of good customer service skills for the retail industry. Course work will emphasize the importance of portraying a professional image, developing good communication skills and listening techniques. Students will learn effective strategies when dealing with customer complaints and telephone courtesy.
Prerequisite: Acceptance into the CSCT Program
Corequisites: CSCT 0130, 0140, 0150
Offered: Fall and/or Winter

CSCT 0130: Cashiering Applications (3 credits)

This course will familiarize students with basic math concepts and demonstrate proper techniques when using an electronic adding machine. Students will learn the fundamentals of product sales and a Point-of-Sale computerized cashier system. Hands-on lab training will provide the students with the essential knowledge for the level of competency required to integrate their skills into the practicum setting.
Prerequisite: Acceptance into the CSCT Program
Corequisites: CSCT 0140, 0150
Offered: Fall and/or Winter

CSCT 0140: Job Search Skills and Maintenance (3 credits)

This course provides a comprehensive overview of job seeking techniques to adults with an employment barrier. Students will be given the opportunity to write a resume, practise interviewing skills, and review employment rights and responsibilities. Emphasis will be placed on developing good work habits and attitudes required to keep a job.
Prerequisite: Acceptance into the CSCT Program
Corequisite: CSCT 0150
Offered: Fall and/or Winter

CSCT 0150: Community Practicum (3 credits)

This course is designed to provide students with a realistic work opportunity in a community practicum. The intent of the course is for students to transfer skills learned in the classroom and lab to the work environment. Students are placed at a practicum in a supervised and supportive atmosphere in the customer service or retail field.
Prerequisite: Acceptance into the CSCT Program
Offered: Fall and/or Winter