Banner accounts are available only to Douglas College employees whose jobs require they work within the Banner system.

Supervisors, managers, or deans are asked to complete the Banner Access Request Form (PDF) for employees requiring a Banner account and Banner access. Please indicate the access the employee needs and remember to authorize the form. Then submit the form by fax or interoffice mail to CEIT. Please refer to the instructions on the form. After CEIT creates the account, we will send the employee an email with the subject line "Your new Banner account."

Note: Banner access can only be granted to individuals with a Novell account and GroupWise email. 

On this page you will find information on the following topics:

• Types of Banner Access
• Expired Passwords
• Password Tips
• Forgotten Passwords
• Password Expiration Message
• Changing passwords
• Locked Banner Accounts
• Banner Access
• Banner Online Training

Types of Banner Access

When filling out the Banner Access form, you are give four (4) types of Banner access or four Request types. The following defines each type:

1. Does not have a Banner account and needs one.
   Select this option if the employee does not have a Banner account, and the employee needs to have an account created to do his/her job.
2. Has a Banner account, but needs more access.
   Select this option if the employee has a Banner account, but requires more access to screens or reports to do his/her job.
3. Has a Banner account, and needs access replaced within the same department.
   Select this option if the employee has a new job within the department that requires new access. In this case, the existing access is removed and new access is given.
4. Has a Banner account and needs some access removed.
   Select this option if the employee has left the department and needs their departmental Banner access removed.  If an employee leaves the college, Human Resources will inform CEIT to remove Banner access.

Note: To expedite the process, it is important to indicate the name of another Banner user who has the same Banner account access as the one you are requesting. If this information is provided, CEIT can copy and edit the account rather than creating a new one. 

Expired Banner Passwords

If you log in to Banner, and see the following message, follow the steps below: 

           

1. Click OK . The Changing password window opens.
   
   
2. Enter your old (expired) password and a new password in the fields provided.
3. Click OK. Your new password is accepted if it is valid, and the Banner main menu opens. Please be sure to write down your new password and keep it in a safe place.

• If you fail to provide your Old Password 3 times in a row, your account will be locked.
• If you fail to provide a valid New Password 3 time in a row, the system will exit you from the Banner login process. However, you can double-click the Banner icon and repeat the password change procedure again.

Password Tips

Your new password must

• be at least 6 characters long.
• be different from your USER ID and your last 3 Banner passwords.
• be different from obvious words like Douglas, Banner, 123456, etc.
• not include symbols like @.

Forgotten Passwords

If you have forgotten your password, please have your Banner User ID ready and call the Help Desk at 5330 for assistance. Tell them that your account is not locked, but you have forgotten your Banner password.
You will need to provide the Help Desk Staff with

• your Banner User ID
• your full name, and
• a phone number you where you can be reached.

Password Expiration Message

When your password is on the verge of expiring, you will receive a message indicating that your "Password will expire in # days." You are given a grace period of 5 days, with login reminders, before your password expires. You have two options:

1. Ignore the message and continue to use Banner until your password expires and you are forced to change it, OR
2. Once in Banner, change your password before it expires. This resets your password for 90 days, at the end of which time you will be reminded to change your password again.

We recommend that you change your password swiftly to prevent login issues.

Changing your Password in Banner

To change your password in Banner, do the following:

1. Log into Banner.
2. Under My Links, click Change Banner Password.
3. Fill in the fields and click OK.

Locked Banner Accounts

The system locks your account if you do not enter the correct password three (3) times in a row.
Have you locked your Banner account? Proceed with the steps below:

1. Click OK. The logon Window opens.
2. Click Cancel in the Logon window. You will see the following message.
3. Click OK to exit the Banner login process.
4. Have your Banner User ID ready and call the Help Desk at local 5330 for assistance.
5. Tell our Help Desk staff that your Banner account is locked after failed attempts to enter a
   valid password.
6. Provide them with your Banner User ID, your full name, and a phone number where you can be reached.

You will be given a temporary password, and your account will be unlocked. You will get an email with your new, temporary password and instructions on how to change this password.

Banner Access

Do you require additional access to Banner? Ask your manager or dean to authorize access to the screens you need, and have him/her contact the Help Desk at 5330, on your behalf. 

The Help Desk staff need the following:

• Your Banner User ID
• The name of the screens or processes you need access to.

Banner Online Training

SunGard, the creator of Banner, has an introductory tutorial you may find helpful. To use this resource, visit STC Banner Fundamentals ( http://banner-training/ ).