Benefits Update
Important news about your Group Benefits plan!
Our group benefits provider, Manulife Financial, will be moving our benefits plan to
their enhanced claims and administration systems, effective January 1st. The move will provide you with access to new online services - such as the following:
- direct deposit of claim payments
- on-line claim submission option for some Extended Health Care/Dental services
- electronic claim statements
- on-line claim forms pre-populated with group and member level details
- on-line employee booklet
- Send-a-note - a handy feature which allows you to send email inquiries to Manulife¿s Customer Service team in a secure environment
- a wide variety of forms and brochures
- on-line benefit cards*
*You will continue to receive a plastic card from Manulife, but in the event that you require replacement or additional cards on a RUSH basis, you may print these from the Manulife website at any time.
These online service enhancements will enable you to avoid unnecessary mail delays and receive your health and dental claims payments faster than ever. In addition, you will continue to enjoy features of the existing Manulife website, including access to all of the following:
- Extended Health Care & Dental Care claims history
- Health e-Links - on-line tools to assist you in managing your health, including a comprehensive health/drug library, and wellness assessment tools.
In conjunction with the system upgrade, Manulife Financial will also change the plan contract number used to identify our group benefits plan and your personal plan member I.D. You will need to maintain copies of your old claim statements for your records because you will no longer be able to view these old statements once our plan moves to the enhanced platform. Manulife¿s Customer Service team will, however, be able to access your full claims history when necessary.
You will receive an information package from Manulife with more details, including your new plan contract number, plan member I.D. and group benefits drug card shortly before the transition date. In addition, Manulife will mail you an activation key which will be required the first time you access the new web offerings. Please watch for these two mailings directly to your home address during the month of December. Your benefits booklet on our web site is expected to be updated by Manulife for February.Continue to the benefits page