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Travel and Tourism Certificate Program
Travel and Tourism Certificate Program
Canadian Institute of Travel Counsellors (CITC) Endorsed
This part-time career training program will prepare you to join the diverse and exciting travel and tourism industry. Graduates are qualified to enter a variety of tourism sectors including: travel agencies, tour companies, airlines, cruise lines, hotels and many other related companies. The travel professional provides a vital service for individuals or groups whether travelling for business or pleasure. The 2010 Winter Olympics have shown the world that BC is an ideal destination. It is estimated that tourism will increase significantly as a result. So expand your horizons and entrepreneurial spirit and train for your "ticket" to a fulfilling career.
The total tuition for this certificate program is $3900 plus textbooks. The tuition is divided equally between the six courses in the program and students pay for each course individually prior to its start date.
Information Sessions
Please join us from 6:00 - 7:00 pm to learn more about this excellent career training program. A brief presentation will be followed by a question and answer period.
These sessions are offered at no charge, please register by calling Laury DeBow at 604-527-5607 or email debowl@douglas.bc.ca.
All information sessions are held at the
New Westminster Campus - 700 Royal Avenue.
Travel and Tourism Info Sessions 2010:
| Date: | Tuesday, March 30 & Thursday June 3, 2010 |
| Time: | 6:00 pm to 7:00 pm |
| Room: | 4306 & 4247 |
Part-time Training
Designed for individuals who do not have the time to devote to a full-time daytime schedule, this program grants you the flexibility to study while you continue to pursue your weekday activities. In other words, this program enables you to "earn while you learn" by offering the courses at times that do not interfere with daytime employment. Classes are offered weeknights (Tuesdays & Thursdays, 6:30-9:30pm) and Saturdays (8:30am-4:30pm).
Curriculum: CITC endorsed - Level 1
The Douglas College Travel and Tourism Certificate program is based on national curriculum developed by Access (ACTA/CITC Canadian Educational Standards System), which was a joint venture of The Association of Canadian Travel Agents (ACTA) and The Canadian Institute of Travel Counsellors (CITC). The program consists of six courses and graduates will receive a Certificate of Travel and Tourism from Douglas College and twelve (12) advanced Educational Credits from the CITC. The mode of instruction is varied and includes lectures, videos, field trips, guest speakers, computer sessions, and online learning.
CITC - Contact Information:
406 - 505 Consumers Rd
Toronto, ON M2J 4V8
Tel: 416-484-4450 Toll Free: 1-800-589-5776
Fax: 416-484-4140
Web: http://www.citc.ca/content/en/train-citccert-e.asp
E-mail: info@citc.ca
Admission Requirements:
Students should have high school graduation and basic keyboarding skills. Fluency in English is required. Good communication skills are essential for success in the travel industry.
Commencement Dates:
Students may enter the program at the commencement of any course that does not have a prerequisite, specifically: Travel Destinations; The Tourism Professional; Travel Products and Administration, Tour Operations.
Program Duration:
Students have two years to complete the Certificate Program. The program can be completed in one year if all courses are taken consecutively.
Individual Courses:
Students may choose to take individual courses without completing the full program. Students who successfully complete the six course program within two years will receive a Certificate of Program Completion in Travel and Tourism from Douglas College.
Evaluation:
Students must achieve an overall standing of 70 percent (the industry standard) to receive a certificate. The grades will be a combination of quizzes, projects and final exam. ATTENDANCE IS MANDATORY and 10 percent of the grade will be based on attendance and class participation.
Textbooks:
Textbooks are not included in the course fees and will be available at the Douglas College Bookstore. For Bookstore hours please call 604-527-5015 or visit http://www.douglas.bc.ca/bookstore/.
Industry Affiliations (optional):
The Travel and Tourism Certificate Program will thoroughly prepare students to write the following Travel Industry certification exams. It is highly recommended that students write as many as possible, as they greatly increase employability. The instructor will advise the students when and how to do so.
Professional Affiliations exams recommended:
- CITC Level 1 Examination
- B.C. Travel Insurance Level 1
- Cruise Line International Association (CLIA) Junior Level
Courses:
In order to be eligible to receive the Certificate of Travel and Tourism, students must successfully complete the following six courses: Travel Destinations, The Tourism Professional; Airline Industry Practices and Procedures; Travel Products and Administration; Tour Operations; and Travel Industry Automation.
Travel Destinations
(no prerequisites)
Using the Internet, atlas and destination references, you will learn to locate, research and describe major tourist destinations worldwide. You will identify the language(s), currency, airline(s), major landmarks and tourism attractions of the countries covered, as well as the travel documentation required. You will cover capitals and major cities, gateways, and airport codes as well as topographical features. Further topics include: why travelers choose to visit certain destinations, current affairs that affect travel such as climate and cultural considerations.
| Instructor: | Lianne Johnston |
| CRN: | 31118 |
| Dates: | September 8 - October 29, 2009 (no class October 10) |
| Time: |
Tue and Thu, 6:30 - 9:30 pm AND Sat, 8:30 am - 4:30 pm |
| Fee: | $650 |
| Textbook: |
Selling Destinations, Canadian 4 edition, Dr. Marc Mancini AND |
The Tourism Professional
(no prerequisites)
Being a Tourism Professional is a multifaceted role, and entails more than possessing knowledge of products and geography. It is also important to be an excellent communicator, to work within ethical and legal guidelines, and to be able to determine and meet your clients' needs. This course will focus on the sales and marketing of travel products and services which is an essential component for success in this competitive industry.
| Instructor: | Lianne Johnston |
| CRN: | 31119 |
| Dates: | November 12 - December 10, 2009 |
| Time: |
Tue and Thu, 6:30 - 9:30 pm AND Sat, 8:30 am - 4:30 pm |
| Fee: | $650 |
| Textbook: | Connecting with Customers: How to Sell, Service and Market the Travel Product, Marc Mancini This textbook is required for this course and are available from the Douglas College Bookstore (NW Campus). For Bookstore hours please call 604-527-5015 or visit www.douglas.bc.ca/bookstore. |
Travel Products and Administration
(no prerequisites)
There are many travel products and suppliers with which the Travel Professional must be familiar. This course will examine hotel accommodation, car rentals, rail travel, cruises, travel documentation and related administrative procedures. You will learn to critically analyze promotional materials to identify the best product for your client or company. Travel insurance will be explained in detail. Students will also learn to use the Internet to locate reliable and timely travel information.
| Instructor: | Lianne Johnston |
| CRN: | 11005 |
| Dates: | January 7 - February 20, 2010 - Note: Douglas College Closure: February 13 - 26, 2010 |
| Time: | Tue and Thu, 6:30 - 9:30 pm AND Sat, 8:30 am - 4:30 pm |
| Fee: | $650 |
| Textbook: | Passport: An Introduction to the Tourism Industry, Fifth Edition: Howell, Wright and Reynolds (this book is also used for Tour Operations) This textbook is required for this course and are available from the Douglas College Bookstore (NW Campus). For Bookstore hours please call 604-527-5015 or visit www.douglas.bc.ca/bookstore. |
Tour Operations
(no prerequisites)
Many travellers prefer to book package tours or charters. You will be introduced to the different types of tours and operators. You will learn the costing procedures, advantages of tours, the major tour wholesalers and operators of advance booking charters, inclusive tour charters, foreign independent tours, and group tours. Motor coach tours as well as the Travel Information Manual System (TIMS) will be covered in this course. Much emphasis will be on case studies and the synthesis of the core course material.
| Instructor: | Lianne Johnston |
| CRN: | 11006 |
| Dates: | March 2 - April 17, 2010 (no class Saturday, April 3) |
| Time: | Tue and Thu, 6:30 - 9:30 pm AND Sat, 8:30 am - 4:30 pm |
| Fee: | $650 |
| Textbook: | Passport: An Introduction to the Tourism Industry, Fifth Edition Howell, Wright and Reynolds (this book is also used for Travel Products and Administration) This textbook is required for this course and are available from the Douglas College Bookstore (NW Campus). For Bookstore hours please call 604-527-5015 or visit www.douglas.bc.ca/bookstore. |
Airline Industry Practices and Procedures
(no prerequisite - it is recommended that Travel Destinations be taken first.)
Note: Please also register in "Travel Industry Automation" simultaneously with "Airline Industry Practices and Procedures".
As a travel consumer, all you need to know is flight schedules, meal service and cost. However, as a Tourism Professional you must know much more! This course will prepare you to construct a flight itinerary. You will learn how to correctly determine domestic, transborder, and international air fares and applicable taxes, select flights from the Official Airline Guide, understand and explain flight rules, read and issue IATA airline tickets and interpret airline terminology. Charter flight rules, frequent Flyer programs, the mileage system and in-flight services will also be covered.
| Instructor: | Lianne Johnston |
| CRN: | 21001 |
| Dates: | 20 sessions, May 1 - Jun 17, 2010 (no class May 22) |
| Time: | Tue and Thu, 6:30 - 9:30 pm AND Sat, 8:30 am - 4:30 pm (last class 8:30 - 12:30) |
| Fee: | $650 |
Travel Industry Automation
(Must have completed or be enrolled in: Airline Industry Practices & Procedures)
In this on-line course you will learn how to make worldwide reservations for airlines, hotels, car, and automated fares and ticketing using Sabre and Apollo computer reservation systems. For course credit, students must successfully complete one reservation system program. It is the student's option to become proficient in both. You will have up to nine weeks to complete the course. Exercises and exams are on-line and this user friendly program will guide you through the procedures.
You will be given 150 hours of on-line computer time in which to complete the training. Though you will work independently, entering and exiting the program at most convenient times, the course must be completed in NINE weeks. A course schedule will be provided. (NOTE: Internet access is needed plus Windows 95/98 or better).
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NOTE: Once registered, please contact Laury DeBow, Program Assistant, at 604-527-5607 or debowl@douglas.bc.ca to arrange an orientation session and activation of on-line account. |
| CRN: | 11327 |
| Dates: | continuous enrolment, January 1 - March 31, 2010 |
| Fee: | $650 |
| Optional Textbooks: | Available through VIASINC. Visit http://www.viasinc.com/products/travel/publications/index.html for more information. GDS Format Guide, Author & Publisher: VIASINC Introduction to Apollo, Author & Publisher: VIASINC Introduction to Sabre, Author & Publisher: VIASINC |